Worker Connect Redesign
I worked on a team of three as part of a year-long partnership with New York City, building digital services to increase access to social services and benefit programs for New Yorkers. My team and I are currently building a new version of Worker Connect, which is a tool that 4,000 social workers in New York City use in their day-to-day work with clients.
- Contextual inquiry
- Journey mapping
- Participatory design
- Workshop facilitation
- Wireframing + prototyping
- Usability testing
- Project management
- Increased access to data for social workers
- Standardized administration of data
- More mobile technology, placed appropriately
- Social workers face challenges in accessing up-to-date, accurate information.
- Social workers have very limited extra time— small performance improvements in software go a long way.
- People who work in different units of the same department often have little context of how their work feeds into the larger picture.
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