Worker Connect Redesign

Summary

I worked on a team of three as part of a year-long partnership with New York City, building digital services to increase access to social services and benefit programs for New Yorkers. My team and I are currently building a new version of Worker Connect, which is a tool that 4,000 social workers in New York City use in their day-to-day work with clients.

Methodologies

  • Contextual inquiry
  • Journey mapping
  • Participatory design
  • Workshop facilitation
  • Wireframing + prototyping
  • Usability testing
  • Project management

Goals

  • Increased access to data for social workers
  • Standardized administration of data
  • More mobile technology, placed appropriately

Key Insights

  • Social workers face challenges in accessing up-to-date, accurate information.
  • Social workers have very limited extra time— small performance improvements in software go a long way.
  • People who work in different units of the same department often have little context of how their work feeds into the larger picture.

Team members: Keith KursonCharlie Weems

 

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